Privacy Policy

Last updated on: 8th November 2022

Climacrux LLC is committed to ensure your privacy and the confidentiality of your personal data. By accessing or using our services you consent to this privacy policy. In any case you do not agree to any part of it, you must inform us and immediately discontinue using our services or communicating with us.

This privacy policy describes how your personal information is collected, used, stored, deleted and shared when you visit or make a purchase from,, and referred to as “the Site” throughout the privacy policy.

Scope of the Processing of Personal Data

The processing of personal data is limited to data that is required to operate a functional website and for the provision of content and services. The processing of personal data of our users is based on the purposes agreed or on a legal basis. We only collect personal data that is necessary to implement and process our tasks and services or if you provide data voluntarily.

Personal Information we collect

When we talk about “Personal Information” in this privacy policy, we are talking about Device Information, Payment Information, Product Information, Account Information, Contact Information and Newsletter Information.

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Payment Information

When you make a purchase or attempt to make a purchase through the Site, you are asked to enter payment information (e.g. name, credit card number). We refer to this information as “Payment Information”.

As we use a third party, Stripe, to process online payments, we don’t collect your Payment Information. Stripe collects your Payment Information to provide a safe and secure online payment service. The information we have access to via Stripe includes your email address, name, removal amount, removal plan and purchase date.

Product Information

When you purchase or attempt to make a gift card purchase you are asked to choose a removal option (removal amount, subscription duration) and enter information about the giver (name), the recipient (name, email address), desired language and recipient notification date additionally to the payment information. We refer to this information as “Product Information”.

Account Information

Additional data may be gathered to provide personalised services including, but not limited to, first and last name, email address and geo-location.

Contact Information

We provide you with the possibility to get in contact with us through a contact form. By doing that you provide us with personal data such as full name, email address and maybe other personal data you share with us through the message field.

Newsletter Information

On the Site there is the possibility to sign up for a newsletter. By signing up you provide us with personal data such as your name and email address.

How we use your Personal Information

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Stripe uses the Payment Information that it collects to fulfil any orders placed through the Site (including, but not limited to, processing your payment; your Payment Information; and providing you with invoices and/or order confirmations). You can read more about how Stripe uses your Personal Information here:

We use the Payment Information we have access to (email address, name, removal amount and purchase date) to issue you with removal certificates; send you our newsletter and remove the correct amount of CO₂.

We use the Product Information to create the gift card (giver’s name, receiver’s name, removal amount, subscription duration); to send the gift card, notification emails and newsletters; issue removal certificates to the receiver (email address); and remove the correct amount of CO₂ in the correct time frame (removal amount, subscription duration). The recipient has the possibility to unsubscribe from the newsletter at any time.

Account information is saved to display in our online account; offer personalised services; for market research; and to better understand our users and how they use our service.

The Contact Information we save for the purpose of processing the request and in the event that follow-up questions arise.

The Newsletter Information we use to provide you with regular updates. You have the possibility to unsubscribe at any time.

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do not track

Please note that we do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Security

With adequate technical and organisational measures, we will assure that all data is protected against access by unauthorised third parties and against loss.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Storage / Data Deletion

We keep your data for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the Site, making data-driven business decisions about new features and offerings, complying with our legal obligations and resolving disputes.

If you request, we will delete or anonymise your data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data.

Your data will be stored primarily in the European Union. However, personal data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European Union and Switzerland. In such instances We shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical and organisational measures are in place.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information please contact us by email at [email protected].